United Airline’s 10 Commandments: Do You Believe Them?
After the recent escapade with United Airlines that brought negative[ Read More ]
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United Airlines – Fly the UNfriendly Skies. A Case Study in Crisis Management
In Case Study #22 I take a look at the[ Read More ]
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How to Handle Customer Complaints Like a Pro
I’m going to make a prediction. There’s little chance this[ Read More ]
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Customer Service vs. Customer Experience
Customer service may seem like a boring topic, but it’s important. But customer experience is even better. Here’s the difference between then two.
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